Terms and Conditions

Ordering

When submitting an order to Forest Creations you are entering into a contract with Forest Creations to supply you with handmade jewellery items as described in the product details.

In the rare circumstance of the product you ordered not being available, you will be contacted as soon as possible to discuss the appropriate action.

Custom orders

Each piece of Forest Creations jewelry is handcrafted and distinctively one of a kind. In some cases however, a similar yet still unique style can be custom made.

If you are interested in a piece similar to one you saw in my gallery or online shop, I can customize some of my jewelry on request. Please remember that much of the beauty of each piece is in its uniqueness, so I cannot duplicate a design. However I can create something greatly “inspired” by a Forest Creations design of your choice.

All custom orders will require 50% advanced payment for aquiring the materials needed for the custom order.

Depending on my current custom orders list, the deadline for the custom order can vary from 3 – 30 days. After the completion of the custom order I will send you pictures and videos of the finished product and if you are completely satisfied with the result and you don’t wish to make any alterations or changes to the agreed design, the piece will be shipped within 3-5 days of receiving the remaining 50% of the agreed price.

Please feel free to contact me on forestcreations11@gmail.com , through the contact form on this Website, or through Facebook or Instagram if you have any questions concerning a custom order you wish to place.

Components

All jewellery on this site has been handmade in Croatia. Items are made from copper, brass or sterling silver unless otherwise stated. Some pieces may feature pre- made components such as clasps and chains.

Images

Photographs taken are deemed to be a clear representation of the product.

Due to the handmade nature of jewellery I reserve the right to sell items with minor differences to the products photographed.

Age restrictions

Persons under the age of 18 should use this Website only under the supervision of an adult and legal guardian.

Intellectual property

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so.

Pricing

All pricing information on the Website is correct at the time of going online. Forest Creations reserves the right to change prices from time to time and as necessary.

Delivery

Each piece of Forest Creations is placed in a handmade recycled box or a box made from recycled paper.

Delivery Options

Croatia Recorded Delivery

5.00$ can change due to daily exchange rate
Available for all standard orders, delivered within 3-7 working days

European Union Countries including United Kingdom Recorded Delivery

7.00$ can change due to daily exchange rate
Available for all standard orders, delivered within 5-10 working days

International Recorded Delivery

11.00$ can change due to daily exchange rate
Available for all standard orders, delivered within 10-15 working days or it may take longer

More information

  • All deliveries will require a signature, please give a daytime shipping address at checkout.
  • When ever possible the orders are shipped the same day, otherwise within 3-5 days
  • Orders placed on Saturdays and Sunday will be processed on Monday.
  • Please note that working days exclude Saturdays, Sundays and bank holidays.
  • In the unlikely event that your goods are lost in transit or arrive damaged, please notify us at forestcreations11@gmail.com

Package tracking

You will receive Tracking information as soon as the package has been sent.

You can track your package by entering the Tracking number on this website:

https://www.posta.hr/tracktrace.aspx?tracklng=en

If Forest Creations receives no communication from you, within 7 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods with no problems.

Returns and exchanges Policy

Forest Creations gladly accepts returns. Simply return the order to us at FOREST CREATIONS, Plitvička 14, 47240 Slunj, Croatia within 14 days of receiving your delivery.

For returns or exchanges email me at forestcreations11@gmail.com within 7 days of receiving your delivery.

All items must be returned unused, in their original condition and packaging.

Please note that you must cover the cost of the return shipment.

Refunds will be credited to the original purchaser’s credit/debit card or PayPal account upon recieving the returned product.

Please note that personalised custom made items that have been made on behalf of a client cannot be exchanged or returned.

Limitation of Liability

Forest Creations accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.

In no case will Forest Creations be liable for any direct or indirect loss or damage arising out of the incorrect delivery of goods or out of reliance on incorrect information included on the website. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.